Contact Us

To contact our Customer Experience Team:

  • Use the web form below
  • Email us at
  • Use our Live Chat feature
  • Call us Toll free 1-877-817-5682
  • For Parts Replacement Online click here
  • To contact the Tornado Tube Slide Porthole Replacement Program, please call 1-866-678-0376. Alternatively you can email us at

Our Regular Hours:
Mon - Fri, 8:30AM - 5:00PM EST (excl. holidays)

Extended Hours in Peak Season April - August:
Mon - Fri 8:00AM - 7:00PM EST
Sat & Sun 8:00AM - 4:00PM EST (excl. holidays)

We do our very best to answer all your questions within 1 business day!

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